Shipping policy

 

SHIPPING
We ship via insured UPS or FedEx.

It is your responsibility to provide correct shipping/delivery information. Accurate and complete information is required to avoid additional fees as well as delays in your order. Be sure to include accurate shipping information including full name, street address, apartment #, suite #, zip code, etc. If possible include recipients telephone number as well as your day-time telephone number. If an item is returned to us due to incorrect shipping address or recipient refusal, we will charge a re-delivery fee. If an item is forwarded by carrier due to incorrect shipping information, a $15.00 address correction fee is charged to us and in turn will be charged to you. We cannot provide a refund on delivery or shipping charges.

We are not responsible for packages unclaimed from carrier. If packages are returned to us because they were unclaimed, we can arrange to have the shipment sent to an alternate address for an additional shipping fee. We do not offer refunds because a package was not claimed at local office, if not delivered because of incorrect address or no one being there to accept package. UPS or FedEx drivers obtain signatures at their discretion unless a signature is specifically required by the sender.

Packages might be left at the residence without obtaining a signature. Signature service is an extra charge.

If you would like to request a signature for your package, please note at check out.