We have easy to order samples before you place your order as our boxes are sold wholesale minimum order of 12. There is no limit on samples so you can order as many as you need. 

Samples are non-refundable unless damaged, in this case we will send out a replacement to you.  Please contact us for replacement, we will ask that you send photos of damaged boxes so that we may start a claim with shipping company. 

Yes, all of our products are sold wholesale and pricing is as shown. Samples are not wholesale and are meant to be purchased for smaller orders or as a sample for larger wholesale orders.

You do not need to set up an account to order our products, but adding an account will make it easy to stay up to date on new products and events as well as easy checkout for future orders. 

Minimum order for the gift boxes is 12. Colors and sizes cannot be split. If you need various sizes and colors or need a small amount of boxes visit our sample page, there is no limit on samples. 

Yes, there are several color options available on each product page allowing you to choose the ribbon color that fits your needs. You can also visit  our grosgrain ribbon collection for more options. 

Yes, we provide internal and external measurements for all boxes in inches. If sizing is critically important, please contact us for an exact measurement or order a sample before placing your bulk order. Box measurements vary +/- 1/16"

Our website is live, so unfortunately we cannot guarantee stock for every product. If a box is out of stock, there will be a message to advise when it will be back in stock, you can also sign up for a back in stock email. Contact us for more information and to reserve incoming boxes. 

Absolutely, please contact us if you see an out of stock message and you need exact timing. 

The boxes should be stored in a cool dry location and away from damp conditions, i.e garage. Boxes will fade if left in direct sunlight.  Storing boxes in damp or too hot locations will cause the sticky corners and magnets to fail. 

If desired quantity is not available online, please contact us to place your large order.  

Our gift boxes ship flat and are easy to assemble. Remove the double sided sticky corners and press firmly. The boxes are closed with a magnetic closure located in the flap and on the front of the boxes, fold the flap back and forth a few times to help with the rigidity and help the magnets stick together. 

Please see our assembly guide for more information. 

We use top quality, double side adhesive tape. If you are having trouble please try the following:

1. Make sure to reveal the sticky substance.

2. Ensure that you are pressing firmly for full adhesion. 

3. Do not over stuff the boxes.

4. Cold and hot weather can affect the glue and make it more brittle. Make sure boxes are stored at room temperature. 

If you're still experiencing problems, this could be due to shipping temperature changes, storage and many other factors. We do have replacement 3M double sided adhesive tape that we can send you free of charge. 

Also, please see assembly guide for complete instruction. 

If that doesn't solve your problem - please contact us within 30 days for replacement, refund or credit towards your next order. 

Magnets like being together. Our boxes use very strong magnets and you should not experience any problems. Because our boxes are folded flat the magnets may take a bit to get used to each other. Try bending the top flap up and down carefully as not to tear the box. Magnetic force will be stronger after the box has been closed for several hours. Do not over fill the boxes as the pressure will force the magnets apart. 

Ensure that magnets are lined up together. They can also be affected by cold and hot  weather. 

In the rare instance that the above steps do not work, contact us  and we will work with you to remedy the issue. 

Yes they are, if the front flap is removed. The magnets are not recyclable and will need to be disposed of separately. 

We 100% support recycling efforts, but also strongly believe in reuse instead of recycling. The recycling process uses energy and some waste and only by reusing boxes can we truly reduce our environmental impact.  Here at GBM, we are committed to doing our part to save the environment and believe the best way to help the environment is to not throw anything away. 

Our high quality gift boxes will last a lifetime and can be used for many purposes other than gifting.

Visit our Sustainability - Our Mission page.

Yes, we offer a discount for orders $1500. Please use code GBM1500 at checkout. This discount applies to plain in stock unbranded boxes and not applicable to print costs. Please use the discount code at the time of order, we cannot issue retrospective discounts or credit after the order has been placed. 

Absolutely, that is what we do best,  When you email us your logo and desired box size give us an idea of where you would like the logo and size. We will offer advise and suggestions based in the 1000's of boxes that we have printed. We will go over all the design concepts in your initial consultation and work with you until we get it just right.  

Our design capabilities involve receiving a print ready format for final approval and mock up. If your source graphics are in vector format we can help you with sizing and placement of your design.  If you do not have a completed high resolution logo or message we are  also here to help. We have a graphic designer on staff that can help you create a logo from scratch, or help tweak your existing design (please contact us for design quote). 

We require vector format artwork (accepted formats are .svg, .ai, .pdf...). Unfortunately .png files are not scalable to print. 

Yes, absolutely! A digital mock up will be provided for your approval, but if you prefer a printed sample we can set that up for you. 

Allow approximately 2 weeks delivery for custom printing from receipt and approval of your artwork and payment to delivery of printed boxes. During busy times, especially September through December it can take longer. 

If you are in a real hurry, drop us a line and we'll do our best for a rush order. 

We can print on the outside lid of the box, the inside lid and the outside flap. 

Every custom printing project is unique, and so is our pricing. Print fees depend greatly on the type of print, including foil blocking, UV color, matte, high gloss and the amount of print layers needed to achieve the final design. 

Please visit our Custom Print Page for detailed information.

Set up fee for print orders - $50.00 per file. This is a one time fee, if you order boxes in the future with the same logo that we have on file, set up fee will then be waived.

Yes, we offer a discount for orders $1500. This discount applies to plain in stock unbranded boxes and not applicable to print costs.  We will apply this discount for you when we set up your print order. 

Yes, if we are able to resize your logo. We will only charge one initial set up fee in the same purchase order. 

No, sorry this is not a service that we offer.

12 boxes per size and color is the minimum order. 

Yes, we offer edge to edge high resolution color printing. 

If you are in a real hurry, drop us a line and we'll do our best for a rush order. During busy times, especially September through December it can take longer. 

We take great steps to ensure your boxes arrive to you in perfect condition! We use heavy corrugated shipping boxes with protective corners. Each individual box is wrapped in its own polybag.

At this time we only ship in the Continental United States and Canada. If you need to ship something internationally, please contact us at orders@giftboxmarket.com.

At this time we do not ship to APO and FPO addresses.

We quality-check our boxes carefully before they leave our warehouse, but unfortunately damages are unavoidable from time to time during shipping. In the event your boxes arrive damaged we will either send you replacement boxes, or credit you the value depending on the issue. We will ask that you please take photographs of the damaged shipping box as well as the damaged gift boxes so that we may start a a claim with the shipping company. Contact us if you have questions or an issue with a damaged shipment.

Orders for items that are in stock will be shipped in 1 -2 business days, excluding holidays. Shipping times and rates vary depending on the size of your order and your location. We ship via FedEx and UPS ground, if you are in a real hurry use faster shipping times at checkout.  If you order on Friday after 12 noon CST orders will be shipped on the following Monday. 

Yes, you can pick up  your order from our studio located in Dallas, Texas. Orders will be ready for pickup in 1-2  days (let us know if you're in a rush and need it sooner). Please contact us at orders@giftboxmarket.com after you place your order to set up a pickup time. We are wholesale only and not open to the public with normal business hours. 

We hope that you are happy with your purchase, but if for any reason you need to return your gift boxes we are here to help. 

At your cost you may return unopened items within 30 days of delivery for a full refund. Boxes must arrive unopened and unused and must arrive at our receiving warehouse in good condition and are salable. There is a $10.00 restocking fee on all returns. Please allow up to 2 weeks for refund to process. In the event that you receive damaged goods, we will cover the cost of return shipping or more likely credit you the value depending on the issue.  Samples are non-refundable unless damaged (please see sample return policy).  Please check your boxes carefully, we cannot refund boxes due to quality issues after they have been used.  Please note that box colors do vary depending on the dye lots and the color represented may not be exact every time.  Keep in mind that colors also vary depending on your color profile on your display. 

Contact uswith any returns and we will help you start the process.