FAQ'S

GENERAL FREQUENTLY ASKED QUESTIONS

Can I order samples of your boxes?

We have easy to order samples before you place your order as our boxes are sold wholesale minimum order of 12. There is no limit on samples so you can order as many as you need. 

Can I return samples I purchased?

Samples are non-refundable unless damaged, in this case we will send out a replacement to you.  Please contact us for replacement, we will ask that you send photos of damaged boxes so that we may start a claim with shipping company. 

Are your prices wholesale  ?

Yes, all of our products are sold wholesale and pricing is as shown. Samples are not wholesale and are meant to be purchased for smaller orders or as a sample for larger wholesale orders.

Do I need to sign up for an account to order products?

You do not need to set up an account to order our products, but adding an account will make it easy to stay up to date on new products and events as well as easy checkout for future orders. 

What is the minimum order for your gift boxes, and can I mix colors and sizes?

Minimum order for the gift boxes is 12. Colors and sizes cannot be split. If you need various sizes and colors or need a small amount of boxes visit our sample page, there is no limit on samples. 

For boxes that come with ribbon, can I change the color?

Yes, there are several color options available on each product page allowing you to choose the ribbon color that fits your needs. You can also visit  our grosgrain ribbon collection for more options. 

Are your box dimensions accurate? 

Yes, we provide internal and external measurements for all boxes in inches. If sizing is critically important, please contact us for an exact measurement or order a sample before placing your bulk order. Box measurements vary +/- 1/16"

How can I guarantee stock? 

Our website is live, so unfortunately we cannot guarantee stock for every product. If a box is out of stock, there will be a message to advise when it will be back in stock, you can also sign up for a back in stock email. Contact us for more information and to reserve incoming boxes. 

Can I preorder boxes that are out of stock?

Absolutely, please contact us if you see an out of stock message and you need exact timing. 

How should I store the boxes?

The boxes should be stored in a cool dry location and away from damp conditions, i.e garage. Boxes will fade if left in direct sunlight.  Storing boxes in damp or too hot locations will cause the sticky corners and magnets to fail. 


How do I order large quantities?

If desired quantity is not available online, please contact us to place your large order.  

How are the gift boxes assembled?

Our gift boxes ship flat and are easy to assemble. Remove the double sided sticky corners and press firmly. The boxes are closed with a magnetic closure located in the flap and on the front of the boxes, fold the flap back and forth a few times to help with the rigidity and help the magnets stick together. 

Please see our assembly guide for more information. 

Help! My corners aren't sticking!

We use top quality, double side adhesive tape. If you are having trouble please try the following:


1. Make sure to reveal the sticky substance.

2. Ensure that you are pressing firmly for full adhesion. 

3. Do not over stuff the boxes.

4. Cold and hot weather can affect the glue and make it more brittle. Make sure boxes are stored at room temperature. 


If you're still experiencing problems, this could be due to shipping temperature changes, storage and many other factors. We do have replacement 3M double sided adhesive tape that we can send you free of charge. 

Also, please see assembly guide for complete instruction. 


If that doesn't solve your problem - please contact us within 30 days for replacement, refund or credit towards your next order. 

Help! My magnets aren't working!

Magnets like being together. Our boxes use very strong magnets and you should not experience any problems. Because our boxes are folded flat the magnets may take a bit to get used to each other. Try bending the top flap up and down carefully as not to tear the box. Magnetic force will be stronger after the box has been closed for several hours. Do not over fill the boxes as the pressure will force the magnets apart. 

Ensure that magnets are lined up together. They can also be affected by cold and hot  weather. 

In the rare instance that the above steps do not work, contact us  and we will work with you to remedy the issue. 

Are your boxes recyclable and eco friendly?

Yes they are, if the front flap is removed. The magnets are not recyclable and will need to be disposed of separately. 

We 100% support recycling efforts, but also strongly believe in reuse instead of recycling. The recycling process uses energy and some waste and only by reusing boxes can we truly reduce our environmental impact.  Here at GBM, we are committed to doing our part to save the environment and believe the best way to help the environment is to not throw anything away. 

Our high quality gift boxes will last a lifetime and can be used for many purposes other than gifting.

Visit our Sustainability - Our Mission page.

CUSTOM PRINTING QUESTIONS

Can you help me with the sizing and placing of my logo?

Absolutely, that is what we do best,  When you email us your logo and desired box size give us an idea of where you would like the logo and size. We will offer advise and suggestions based on the 1000's of boxes that we have printed. We will go over all the design concepts in your initial consultation and work with you until we get it just right.  

Can you help design a logo for me?

Our design capabilities involve receiving a print ready format for final approval and mock up. If your source graphics are in vector format we can help you with sizing and placement of your design.  If you do not have a completed high resolution logo or message we are  also here to help. We have a graphic designer on staff that can help you create a logo from scratch, or help tweak your existing design (please contact us for design quote). 


What format does my artwork need to be in?

We require vector format artwork (accepted formats are .svg, .ai, .pdf...). Unfortunately .png files are not scalable to print. 

Can I order a physical printed sample before?

Yes, absolutely! A digital mock up will be provided for your approval, but if you prefer a printed sample we can set that up for you. 

What is the lead time for printed boxes?

Allow approximately 1-2 weeks delivery for custom printing from receipt and approval of your artwork and payment to delivery of printed boxes. During busy times, especially September through December it can take longer. 

If you are in a real hurry, drop us a line and we'll do our best for a rush order. 

What area of the boxes can be printed on?

We can print on the outside lid of the box, the inside lid and the outside flap. 

How much does it cost to print boxes?

Every custom printing project is unique, and so is our pricing. Print fees depend greatly on the type of print, including foil blocking, UV color, matte, high gloss and the amount of print layers needed to achieve the final design. 

Please visit our Custom Print Page for detailed information.


What is the setup fee?

Set up fee for print orders - $50.00 per file. This is a one time fee, if you order boxes in the future with the same logo that we have on file, set up fee will then be waived.

How do I place my order for  printed boxes?

Simply fill out the form on our custom printing page to get started, and we'll help you with your boxes and print order. We will check our inventory and reserve your boxes for you. Please do not order boxes online from our website that are for print, we will set up an invoice for you to be paid via email with a link. This will include  gift boxes, set up fees and print.

Do you offer a discount for high volume printing?

Yes, we offer a discount for orders $1500. This discount applies to plain in stock unbranded boxes and not applicable to print costs.  We will apply this discount for you when we set up your print order. 

Can I print on different size boxes with one logo in the same purchase?

Yes, if we are able to resize your logo. We will only charge one initial set up fee in the same purchase order. 

Can you print on boxes I supply to you?

No, sorry this is not a service that we offer.

What is the minimum order for printed boxes?

12 boxes per size and color is the minimum order. 

Can you print to the edge of the boxes?

Yes, we offer edge to edge high resolution color printing. 

What if I need to rush my order?

If you are in a real hurry, drop us a line and we'll do our best for a rush order. During busy times, especially September through December it can take longer. 

What is the return  policy for printed boxes?

We will work with you one on one to perfect your design.  We do a 10 point check on all of our printed boxes to make sure they print and arrive 100%. 
Once you approve and sign off on the design and boxes are put into print production we cannot offer a refund. If boxes arrive damaged due to shipping we will be happy to reprint the damaged boxes for you. 

SHIPPING QUESTIONS

How are the gift boxes shipped?

We take great steps to ensure your boxes arrive to you in perfect condition! We use heavy corrugated shipping boxes with protective corners. Each individual box is wrapped in its own polybag.

Do you ship internationally?

At this time we only ship in the Continental United States and Canada. If you need to ship something internationally, please contact us at orders@giftboxmarket.com.

Do you ship to individuals using their APO and FPO addresses?

At this time we do not ship to APO and FPO addresses.

What if the boxes come in damaged?

We quality-check our boxes carefully before they leave our warehouse, but unfortunately damages are unavoidable from time to time during shipping. In the event your boxes arrive damaged we will either send you replacement boxes, or credit you the value depending on the issue. We will ask that you please take photographs of the damaged shipping box as well as the damaged gift boxes so that we may start a a claim with the shipping company. Contact us if you have questions or an issue with a damaged shipment.

 When can I expect my order to ship?

Orders for items that are in stock will be shipped in 1 -2 business days, excluding holidays. Shipping times and rates vary depending on the size of your order and your location. We ship via FedEx and UPS ground, if you are in a real hurry use faster shipping times at checkout.  If you order on Friday after 12 noon CST orders will be shipped on the following Monday. 

Do you offer local pickup and what are your hours?

Yes, you can pick up  your order from our studio located in Dallas, Texas. Orders will be ready for pickup in 1-2  days (let us know if you're in a rush and need it sooner). Please contact us at orders@giftboxmarket.com after you place your order to set up a pickup time. We are wholesale only and not open to the public with normal business hours. 

What is your return policy?

We hope that you are happy with your purchase, but if for any reason you need to return your gift boxes we are here to help. 

At your cost you may return unopened items within 30 days of delivery for a full refund. Boxes must arrive unopened and unused and must arrive at our receiving warehouse in good condition and are salable. There is a $10.00 restocking fee on all returns. Please allow up to 2 weeks for refund to process. In the event that you receive damaged goods, we will cover the cost of return shipping or more likely credit you the value depending on the issue.  Samples are non-refundable unless damaged (please see sample return policy).  Please check your boxes carefully, we cannot refund boxes due to quality issues after they have been used.  Please note that box colors do vary depending on the dye lots and the color represented may not be exact every time.  Keep in mind that colors also vary depending on your color profile on your display. 

Contact uswith any returns and we will help you start the process. 

Contact us for help with your order or any questions.  We are here for you Monday through Friday. 

We're committed to excellent customer service, so you'll hear back from a real person within 24 hours, we promise!