FAQ'S

GBM GENERAL QUESTIONS

Can I order samples of your boxes?

We have easy to order samples before you place your order as our boxes are sold wholesale in cartons of 12. There is no limit on samples so you can order as many as you need. 

Can I return samples I purchased?

Samples are non-refundable unless damaged, in this case we will send out a replacement to you.  Please send photos of damaged samples to orders@giftboxmarket.com

Are your prices wholesale  ?

Yes, all of our products are wholesale prices.

Do I need to sign up for an account to order products?

You do not need to set up an account to order our products, but adding an account will make it easy to stay up to date on new products and events as well as easy checkout for future orders. 

What is the minimum order for your gift boxes, and can I mix colors and sizes?

Minimum order for the gift boxes is 12 pieces. Colors and sizes cannot be split. If you need various sizes and colors visit our samples page, there is no limit on samples. 

For boxes that come with ribbon, can I change the color?

Are your box dimensions accurate? 

Yes, we provide internal and external measurements for all boxes in inches. If sizing is critically important, please contact us for an exact measurement or order a sample before placing your bulk order. 

How can I guarantee stock? 

Our website is live, so unfortunately we cannot guarantee stock for every product. If a box is out of stock, there should be a message to advise when it will be back in stock.

Can I preorder boxes that are out of stock?

Absolutely, please contact us if you see an out of stock message. 

How should I store the boxes?

The boxes should be stored in a cool dry location and away from damp conditions, i.e garage. Boxes will fade if left in direct sunlight.  We can only accept returns for 30 days after delivery. If you're having problems with the corners adhering this could be due to boxes storage location. 


Please see FAQ about sticky corners. 

How do I order large quantities?

If desired quantity is not available online, please contact us to place your large order.  

How is the gift box assembled?

Our gift boxes come flat. To assemble, the corners are attached with a sticky tape. The box is closed with a magnetic closure.


Please see our assembly guide for more information. 

Help! My corners aren't sticking!

We use top quality, double side adhesive tape. If you are having trouble please try the following:


1. Make sure to reveal the sticky substance.

2. Ensure that you are pressing firmly for full adhesion. 

3. Do not over stuff the boxes.

4. Cold weather can affect the glue and make it more brittle. Make sure boxes are stored at room temperature. 


If you're still experiencing problems, this could be due to shipping temperature changes, storage and many other factors. We do have replacement 3M double sided adhesive tape that we can send you free of charge. 

Also, please see assembly guide for complete instruction. 


If that doesn't solve your problem - please contact us within 30 days for replacement, refund or credit towards your next order. 

Help! My magnets aren't working!

Magnets like being together. Our boxes use very strong magnets and you should not experience any problems. Because our boxes are folded flat the magnets may take a bit to get used to each other. Try bending the top flap up and down carefully as not to tear the box. Magnetic force will be stronger after the box has been closed for several hours. Do not over fill the boxes as the pressure will force the magnets apart. 


In the rare instance that the above steps do not work, contact us immediately. 

Ensure that magnets are lined up together. They can also be affected by cold weather. 

Are your boxes recyclable and eco friendly?

Yes they are, if the front flap is removed. The magnets are not recyclable and will need to be disposed of separately. 

We 100% support recycling efforts, but also strongly believe in reuse instead of recycling. The recycling process uses energy and some waste and only by reusing boxes can we truly reduce our environmental impact.  Here at GBM, we are committed to doing our part to save the environment and believe the best way to help the environment is to not throw anything away. 

Our high quality gift boxes will last a lifetime and can be used for many purposes other than gifting.

Do you provide a large quantity discount?

Yes, we offer a discount for orders $1500. Please use code GBM1500 at checkout. This discount applies to plain unbranded boxes but does not include the print costs. Please use the discount code at the time of order placement, we cannot issue retrospective discounts or credit after the order has been placed. 

CUSTOM PRINTING 

Can you help me with the sizing and placing of my logo?

Yes, we can help you with sizing and placement. When you email us your logo and desired box size give us an idea of where you would like the logo and size. We'll take it from there! 

Can you help design a logo for me?

Our design capabilities involve receiving a print ready format for final approval and mock up. If your source graphics are in vector format we can help you with sizing and placement of your design.  If you do not have a completed high resolution logo or message we are  also here to help. We have a graphic designer on staff that can help you create a logo from scratch, or help tweak your existing design (please contact us for design quote). 


What format does my artwork need to be in?

We require vector format artwork (accepted formats are .svg, .ai, .pdf...). Unfortunately .png files are not scalable to print. At this time we cannot help you with your graphics. We can help you with the basics, such as logo position and sizing. We suggest working with a graphic designer if you do not have a completed high resolution logo or message.

Can I order a physical printed sample before?

A mock up will be provided for approval, however, if you would like to order a printed sample you would need to pay the set up fee and order 1 sample box. If you decide to place your order, we will waive the set up fee.  

What is the lead time for printed boxes?

Allow approximately 2 weeks delivery for custom printing from receipt and approval of your artwork and payment to delivery of printed boxes. During busy times, especially September through December it can take longer. 

If you are in a real hurry, drop us a line and we'll do our best for a rush order. 

What area of the boxes can be printed on?

We can print on the outside lid of the box, the inside lid and the outside flap. 

How much does it cost to print boxes?

Print on A4 and Square boxes range from  $4.00 to $5.00 per box (depending on print color and size) . 

Print on A5 boxes  range from $3.00 to $4.00 per box (depending on print color and size) .

Above pricing is for print on the outside lid only, if you would like to add printing to inside lid or outside flap 

please contact us for quote. 

Print on small cubes - $3.00 per box (cubes can only be printed on outside lid).

What is the setup fee?

Set up fee for print orders - $50.00 per box size. This is a one time fee, if you order boxes in the future with the same logo that we have on file, set up fee will then be $25.00.

How do I pay for printed boxes?

Order your boxes as normal online(please contact us for large quantities or if boxes show out of stock), after you place your order you will need to email us your logo file.  
After design approval we will send final invoice for print work via email. 

Do you offer a discount for high volume printing?

We offer a large volume discount on boxes only but not for print.  For orders over $1500  please use code GBM1500 at checkout. This discount applies to plain unbranded boxes but does not include the print costs. Please use the discount code at the time of order placement, we cannot issue retrospective discounts or credit after the order has been placed. 

Can I print on different size boxes with one logo in the same purchase?

Yes, if we are able to resize your logo. We will only charge one initial set up fee in the same purchase order. 

Can you print on boxes I supply to you?

No, this is not something that we offer.

What is the minimum order for printed boxes?

12 boxes per size and color is the minimum order. 

Can you print to the edge of the boxes?

Yes, we offer edge to edge high resolution color printing. 

What if I need to rush my order?

If you are in a real hurry, drop us a line and we'll do our best for a rush order. During busy times, especially September through December it can take longer. 

What is the return  policy for printed boxes?

We will work with you one on one to perfect your design and send you a computer generated digital proof with your design laid out to scale on the box. This proof helps you see what the finished product will look like for your approval. 

If you would like to order a physical sample,  please see FAQ about ordering. Once you approve and sign off on the design and boxes are put into print production we cannot offer a refund. 

HOW DO I PLACE MY PRINT ORDER?

Use The Contact Form To Get Started

Name:

Phone:

Email:

Message:

SHIPPING 

How are the gift boxes shipped?

We take great steps to ensure your boxes arrive to you in perfect condition! We use heavy corrugated shipping boxes with protective corners. Each individual box is wrapped in its own polybag.

Do you ship internationally?

At this time we only ship in the Continental United States and Canada. If you need to ship something internationally, please contact us at orders@giftboxmarket.com.

Do you ship to individuals using their APO and FPO addresses?

At this time we do not ship to APO and FPO addresses.

What if the boxes come in damaged?

We quality-check our boxes carefully before they leave our warehouse, but unfortunately damages are unavoidable from time to time during shipping. In the event your goods arrive damaged, please take photographs of the damaged shipping box as well as the damaged goods and submit them immediately to us at orders@giftboxmarket.com, with DAMAGED ORDER in the subject line. 

 When can I expect my order to ship?

Orders for items that are in stock will be shipped in 1 -2 business days, excluding holidays. Shipping times and rates vary depending on the size of your order and your location. We ship via FedEx and UPS ground, if you are in a real hurry use faster shipping times at checkout.  If you order on Friday after 12 noon CST orders will be shipped on Monday. 

Do you offer local pickup and what are your hours?

Yes, you can collect your order from our warehouse located in Dallas, Texas. Orders will be ready for pickup in 1-2  days (let us know if you're in a rush and need it sooner). Please contact us at orders@giftboxmarket.com after you place your order to set up a pickup time. We are wholesale only and not open to the public with normal business hours. 

What is your return policy?

At your cost you may return unopened items within 7 days of delivery for a full refund (we cannot refund partial wholesale cartons, if you order a carton of 12 boxes, we can only refund the complete carton of 12, provided cartons arrive at our receiving warehouse in good condition and are saleable. Please allow up to 2 weeks for refund to process. In the event that you receive damaged goods, we will cover the cost of return shipping or more likely credit you the value depending on the issue.  Samples are non-refundable unless damaged.  Please check your boxes carefully, we cannot refund boxes due to quality issues after they have been used.

Contact us for help with your order or any questions.  We are here for you Monday through Friday. 

We're committed to excellent customer service, so you'll hear back from a real person within 24 hours, we promise!

orders@giftboxmarket.com